Refund policy

Return and Refund Policy

Last updated: July 2026

Our Commitment

HiLink Technologies is committed to your satisfaction. We comply with the Australian Consumer Law (ACL), which gives you automatic rights that this policy does not limit.

Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a replacement, repair, or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

We accept change of mind returns within 7 days of delivery, subject to the following conditions:

• The item is unused, in original condition, and in original packaging
• All accessories, manuals, and documentation are included
• Proof of purchase is provided

Change of mind returns are at the customer's expense for return shipping. A refund will be issued to the original payment method within 5–7 business days of receiving the returned item. We reserve the right to apply a restocking fee of up to 15% for opened items returned under change of mind.

Faulty or Damaged Items

If your item arrives damaged or develops a fault within the warranty period, contact us within 7 days of receiving the item at hilink2025@gmail.com with:

• Your order number
• A description of the fault
• Photos or video evidence of the damage or fault

We will arrange a prepaid return label and either replace the item or issue a full refund, at our discretion and in accordance with your ACL rights.

Warranty

All HiLink products carry a 12-month warranty against manufacturing defects under normal use conditions. The warranty does not cover damage caused by misuse, accidents, unauthorised modification, or failure to follow installation instructions.

Non-Returnable Items

The following items cannot be returned unless faulty:

• Items that have been installed or used beyond initial testing
• Items with missing, damaged, or altered serial numbers
• Items returned more than 7 days after delivery without a fault claim

How to Return

Email hilink2025@gmail.com with your order number and reason for return. Do not return items without prior authorisation. Unauthorised returns may not be accepted.

Refund Processing

Approved refunds are processed within 5–7 business days. Refunds are issued to the original payment method only.

Contact

HiLink Technologies
hilinktech.com.au
hilink2025@gmail.com